The Most Affordable
E-Commerce Website

1. Choice of Technology Stack:

• To optimize E-Commerce website performance from coding/ application, we avoid from using PHP, WordPress, or WooCommerce. All functionalities are developed from scratch to reduce unnecessary code.
• Our development is exclusively in C# and ASP.NET (from Microsoft) and it has been proven to be faster than PHP:

2. Choice of Server:

• No shared hosting will be using. We employ Dedicated Enterprise-Grade Servers with:

  ✔ Enterprise-Grade Ultra-Fast NVMe SSD Storage (up to 8x faster than SSD).
  ✔ High-Quality Bandwidth.
  ✔ Servers located in our nation's data center (Malaysia) to reduce latency.
  

1. Quality Measure:

• A Quality Assurance Audit will be conducted by our QA (Quality Assurance) Department before launch to minimize the chances of bugs.
• The Quality Assurance Audit involves a minimum of 2 testers (Maximum of 4) performing system testing.
• Our Exchange Merchant's Development Team strictly follows and implements the SDLC (System Development Life Cycle) methodology in all development processes to design and build high-quality software.
  Explore What is SDLC

2. Security Measure:

• Our Enterprise-Grade Server is protected with Firewall Protection, Antivirus, and Anti-Malware.
• Weekly Full Schedule Backups are conducted to our server.
• SSL (HTTPS) Protection is provided for all website.

3. Bugs Report Measure:

• All Subscriptions comes with Technical Issue Reporting features which allowed all administrators to efficiently report technical issues. At the same time, the respective Account Manager/Service Director will be notified.
• For any bugs, you can report to your respective Account Manager or Service Director (If Available).
• Alternatively, you may report the issue to our Technical Department by sending emails.

1. For Premium Plan:

Renewal Price for 2nd Year Onwards: RM 480.00

(RM 40.00 Per Month)

2. For Premium+ Plan:

Renewal Price for 2nd Year Onwards: RM 1,580.00

(RM 132.00 Per Month)

• Domain Purchase: Domain purchase charges applied, If the client opts for a domain other than (.com/ .com.my/ .my/ .net/ .biz).
• WebMail Service: Additional charges may apply for any increase or upgrade in storage. Get WebMail Upgrade Price
• Upgrade Server: Clients are responsible for bearing the charges associated with any requested server upgrades.

NO Transaction Fees from Exchange Merchant

• Exchange Merchant DO NOT charge any transaction fees.
• However, please be aware that third-party vendors (such as Payment Gateway Companies) might charge Processing Fees per order if users make payments using their services.

Account Manager (Known as 'AM')

• The Account Manager (AM) plays a crucial role in connecting Exchange Merchant and our clients. They handle various interactions, such as providing support and assistance with subscriptions, and ensuring customer satisfaction.

Service Director (Known as 'SD')

• The Service Director (SD) is a Director-level contact person assigned to monitor the duties of the Account Manager (AM) that has been assisgned to your account. They serve as a 2nd-level escalation point and act as a dedicated support person above AM to manage your account.
• For accounts with a Service Director, any reported technical issues via tickets or emails will be acknowledged (Either By Service Director or Technical Department) within a maximum of 24 hours.
• The Service Director also takes on the responsibility of monitoring Error Logs and Faults Alerts promptly. In case of any Error Logs or Faults Alerts, the Service Director will immediately collaborate with our Technical Department to rectify the issue.