Privacy Policy

The personal data we collect

Personal Data provided by you. From the point of any interacting with ExchangeMerchant's services as mentioned above or registration of your account with ExchangeMerchant, we will collect and process your personal data. This includes particulars you disclose in our application form or in our Website.

We collect and use image information, including but not limited to photos and screenshots whereby such images are provided by you to ExchangeMerchant. We use this information to enhance user experience, such as displaying user profile photo, product images and so on. By using our app, you consent to the collection and use of image information as described in this policy, and confirm that you have collected the relevant consent from the third party should their image is disclosed to us.

Personal Data collected by us. In addition to Personal Data you provide to ExchangeMerchant directly, personal data may be collected from time to time from a variety of sources, including without limitation, from the cookies used by our Website.

[Cookies are a text file placed into the memory of your computer that may enable ExchangeMerchant to identify you and collect information such as the date and time of access, the URL of other webpages being or previously accessed by your browser, during your visit to our Website. Registration for and use of an ExchangeMerchant account will require cookies to be enabled for account authentication purposes.]

What we use your personal data for

ExchangeMerchant only uses and processes your Personal Data for purposes relating to ExchangeMerchant's services and for the other business activities of ExchangeMerchant including without limitation:

• To assess and process your request for our services and products;
• To communicate with you (including for troubleshooting purposes, customer experience feedback/ complaint or customer support);
• To carry out market analysis and research, and customer profiling to gauge market trends;
• Or internal administrative purposes;
• To send you information, updates or other materials on our products or services, upcoming events or promotions which may interest you; and
• To provide information to regulatory and governmental authorities or other persons in compliance with its obligations under law.

Disclosure to Third Parties

Save as set out below, ExchangeMerchant does not sell or rent, and does not otherwise share your Personal Data with any third party.

ExchangeMerchant engages other companies, service providers and individuals to perform certain functions on its behalf and to administer and give effect to commercial transactions. Consequently, ExchangeMerchant may provide access to or disclose your Personal Data to such persons as those listed below (not exhaustive):

• Entities within the ExchangeMerchant Group of Companies;
• Our business partners (e.g. information technology service providers, insurance providers);
• Professional advisors and external auditors;
• Banks and financial institutions (including credit card payment processors);
• Potential or actual acquirers of the ExchangeMerchant business (including their advisers and representatives) as a result of a potential sale of business, acquisition, merger or re-organisation;
• Regulatory and governmental authorities to comply with legal and governmental requirements.

Security

ExchangeMerchant take appropriate physical, technological, organisational, and administrative security actions to safeguard your Personal Data from unauthorised access, use, and disclosure, depending on the type of Personal Data and how we process it, including, but not limited to:

• ExchangeMerchant uses Secure Socket Layers (SSL) to protect your Personal Data.
• Account passwords are hashed when stored in our encrypted database.
• ExchangeMerchant uses server that is pre-patched with the latest security updates and hardened to ensure there are no vulnerabilities.
• All production data only allow limited people to have access to it.

Your rights to Access and Correction

You can request to see your Personal Data via our ExchangeMerchant's Merchant Portal (https: //merchant.exchangemerchant.my) and, if the Personal Data is inaccurate, you may proceed with the modification. Please allow us reasonable time to respond and effect any change.

Withdrawing or Limiting Consent

If you choose not to furnish any mandatory Personal Data requested or wish to withdraw your consent or significantly limit the processing of your Personal Data, you agree that ExchangeMerchant may be unable to process your Personal Data, and any corresponding services may be curtailed. When you do so, you acknowledge that ExchangeMerchant will not be liable for any losses which you suffer as a result of your own action.

Conflict and Revisions

In the event of any conflict between the English language version, Mandarin language version and the Bahasa Malaysia version, this English language shall prevail. ExchangeMerchant reserves the right to modify, update or amend this Notice from time to time. By continuing to communicate with ExchangeMerchant or using ExchangeMerchant's services, you signify your acceptance of such modifications, updates or amendments. The current version will always be made available at https://www.exchangemerchant.my/privacypolicy

Contact Us

If you would like to ask any questions, concerns about ExchangeMerchant's Privacy Policy, or request for account data deletion, please contact us through one of the channels below:

ExchangeMerchant Support:

Email us at hello@exchangemerchant.my

*Alternatively, you may reach out to your respective Account Manager or Service Director.*